Shipping & Delivery Policy

Last Updated: August 2026

We are committed to providing a reliable, convenient, and transparent delivery experience for all customers across the Kingdom of Saudi Arabia.

By placing an order through our website, you acknowledge and agree to the following Shipping & Delivery Policy.

1. Delivery Coverage

We currently offer delivery across the Kingdom of Saudi Arabia (KSA).

Delivery availability may vary for certain remote or restricted areas depending on the coverage of our shipping partners.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders may require additional processing time during:

• Public holidays

• Promotional campaigns

• Seasonal sales

• High order volumes

• Unforeseen operational circumstances

Once your order has been dispatched, the shipment will be handed over to the relevant delivery provider.

3. Delivery Time

The estimated delivery time within Saudi Arabia is generally:

5–10 business days

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, peak seasons, and other circumstances beyond our reasonable control.

Delivery time begins after the order has been processed and dispatched.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before the order is confirmed.

From time to time, promotional offers such as free shipping or discounted delivery may be available. Any such offer will be subject to the terms displayed at the time of purchase.

5. Cash on Delivery

Where Cash on Delivery is available, customers are required to pay the full order amount to the delivery provider at the time of delivery.

Cash on Delivery may not be available for every product, location, or order.

Customers are requested to accept confirmed orders and remain available to receive their shipments.

Repeated refusal or failure to receive Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.

6. Order Tracking

Where tracking is available, shipment tracking information may be provided after the order has been dispatched.

Tracking updates can sometimes take time to appear after the shipment is transferred to the courier.

Customers may use the provided tracking information to monitor the progress of their shipment.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout.

This includes the customer's:

• Full name

• Mobile number

• City

• District

• Street/building information

• Postal information where applicable

• Any additional information required for successful delivery

Incorrect, incomplete, or outdated information may result in delivery delays or failed delivery attempts.

8. Delivery Attempts

The courier may attempt delivery according to its standard delivery procedures.

A delivery may be unsuccessful if:

• The customer is unavailable

• The provided phone number cannot be reached

• The delivery address is incorrect or incomplete

• The customer does not respond to the courier

• The customer refuses to receive the shipment

In such cases, the courier may make another delivery attempt or return the shipment according to its applicable procedures.

9. Delayed Delivery

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances outside our control.

These may include:

• Severe weather

• Public holidays

• Courier delays

• High shipping volumes

• Transportation disruptions

• Incorrect customer information

• Operational or logistical issues

• Government restrictions or emergencies

If a significant delay occurs, reasonable efforts will be made to assist the customer and provide available shipment information.

Nothing in this policy is intended to restrict any mandatory consumer rights applicable under the laws and regulations of the Kingdom of Saudi Arabia.

10. Damaged Packages

Customers are encouraged to inspect their package when receiving the shipment.

If a package appears damaged, customers should take clear photographs or videos of the package and contact customer support as soon as reasonably possible.

Any damage-related claim may require photographs, videos, order details, and other relevant information for investigation.

11. Lost or Missing Shipments

If a shipment appears to be lost, significantly delayed, or incorrectly marked as delivered, customers should contact customer support.

We will review the available tracking information and, where necessary, coordinate with the relevant delivery provider to investigate the shipment.

Appropriate action will be taken based on the outcome of the investigation and applicable laws and regulations.

12. Returned Shipments

If a shipment is returned because of an incorrect address, unsuccessful delivery attempts, refusal to receive the order, or other customer-related delivery issues, the order may be subject to the applicable return and refund procedures.

Any re-delivery request may be subject to additional delivery charges where applicable and permitted.

13. Multiple Shipments

Some orders containing multiple products may be shipped in separate packages depending on product availability, fulfillment arrangements, or shipping logistics.

As a result, customers may receive different products from the same order at different times.

14. Changes to Delivery Information

If you need to change your delivery information after placing an order, please contact customer support as soon as possible.

We cannot guarantee that changes can be made after an order has been processed or dispatched.

Once a shipment has been handed over to the courier, delivery information may be subject to the courier's procedures.

15. Unforeseen Circumstances

We will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, government restrictions, emergencies, strikes, security situations, or other extraordinary events.

However, we will make reasonable efforts to assist customers and provide updates where possible.

16. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information

• Providing a valid and reachable phone number

• Being available to receive the shipment

• Responding to courier communication

• Reviewing order information before completing the purchase

Providing incorrect information may affect delivery time and successful order fulfillment.

17. Customer Support

For questions regarding shipping, delivery status, delayed orders, or delivery issues, customers may contact our customer support team through the available contact methods provided on the website.

We aim to respond to customer inquiries and resolve delivery-related concerns as efficiently as possible.

18. Consumer Protection

We are committed to maintaining transparent and fair e-commerce practices.

Nothing within this Shipping & Delivery Policy is intended to remove, reduce, or restrict any consumer rights that cannot legally be excluded under the applicable laws and regulations of the Kingdom of Saudi Arabia.

By placing an order, customers acknowledge that they have read and understood this Shipping & Delivery Policy.

Thank you for choosing us.